When it comes to ecommerce, there’s one thing you definitely count on: change is always just around the corner!
Regardless of what your online store sells, you’ll likely encounter many twists and turns on your journey as an ecommerce entrepreneur. To give your business the greatest chance of success, it’s not sufficient to simply launch your website and hope for the best. It’s important to be able to adapt to shifts and changes in the market when (not if) they arrive.
In this article, we’ll take a look at 11 ecommerce innovations that are transforming the exciting world of online sales this year!
1. Personalization driven by AI
With so many online stores available, ecommerce entrepreneurs must constantly look for new ways to help their businesses stand out from the competition. Many e-merchants, especially the owners of small businesses, are turning to artificial intelligence (AI) to provide their customers with personalized shopping experiences and differentiate themselves from the bigger names in online retail such as Amazon and Walmart.
The opportunities for AI in ecommerce are plentiful. Using advanced technologies like machine learning, natural language processing, deep learning, etc., businesses are able to personalize everything from their marketing messages and content to the products and services they offer.
For example, employing AI allows brands to create ads that are better targeted to their audience, e.g., showing goods in line with users’ preferences. This is appealing not just from the consumer’s perspective, as we all know how annoying it is to see ads for products that are of no interest to us, but also from the business’s point of view. Targeted ads using personalization have a much better chance of converting viewers into customers, making these ads well worth the money spent to create them.
Besides helping to increase an online store’s conversion rate, AI can also assist with turning one-time buyers into loyal customers. Adding a personal touch to customer service, creating tailored blog articles and videos, and placing personalized CTS across your website and social networks are just a few of the AI-powered tactics you can utilize to expand your reach, drive traffic to your online store, and grow your business!
2. One-click checkouts
An online store’s checkout can have a significant impact on whether their visitors decide to finalize a purchase or not. An easy, seamless experience is what ecommerce customers want, while a complicated experience consisting of several pages to complete the purchase can be frustrating and cause users to quickly exit the site and head to a competitor’s to buy the product.
With this in mind, many e-merchants are adopting a one-click (or single-click) checkout on their ecommerce sites. As the name suggests, a one-click checkout makes it possible for shoppers to fill in the necessary checkout information and buy a product without needing to create an account or complete extensive forms. While the entire checkout process will still likely take more than just a single click from start to finish, the idea is to make it as simple as possible!
Although this innovation isn’t new, it’s certainly becoming more prevalent in online sales today and is likely to continue to be an important strategy for reducing shopping cart abandonment. Convenience is huge with web shoppers, particularly those using mobile devices, and one-click checkouts are great for improving the overall ecommerce customer experience, as they encourage purchases from new visitors and make it easier for existing customers to return and quickly make repeat transactions.
3. Sustainable ecommerce
Ecommerce offers a lot in terms of convenience. People shopping on the internet can make a purchase at any hour of the day from the comfort of their home. Furthermore, they have many options from which to choose when it comes to where they buy items—they can even place orders from stores that are halfway across the world from them!
However, this added convenience comes at a price. Excess packaging, increased carbon emissions from delivery carriers, unethical sourcing practices, product returns, etc. are all contributing to environmental issues that cannot be ignored.
Today’s online shoppers are becoming increasingly concerned about sustainability. They want the brands they purchase from to be aligned with their values and beliefs involving the protection of Mother Earth and to follow eco-friendly business practices. So what can e-merchants do to step up to the plate and reduce ecommerce’s negative impact on the environment?
Product packaging is an excellent place to start. According to a January 2021 study by Statista involving consumers from the US and the UK, 50% of respondents would like brands to not use as much packaging for goods. In addition, approximately the same percentage of shoppers want brands to use recycled materials for their packaging.
That being said, packaging definitely isn’t the only place to focus your environmentally responsible efforts. Additional areas to work on concerning environmental sustainability include prioritizing sustainable delivery options, reducing product returns, and selling sustainable products.
4. AR- and VR-boosted shopping experiences
Although online shopping offers a number of advantages over traditional shopping in brick-and-mortar stores, one drawback is that buyers aren’t able to see the items they wish to purchase in person. To help people better imagine having a product in their hands or using it in their environment, more and more companies are employing technologies involving augmented reality (AR) and virtual reality (VR).
While AR has been around for a while, it’s started to be used more often by online retailers to provide site visitors with an even more enjoyable shopping experience as a form of digital commerce that helps to contribute to the customer journey. For example, Sephora’s Virtual Artist feature in the brand’s mobile app allows users to try on makeup virtually to more easily picture how the product would look in real life.
Another company taking full advantage of AR technology is Wayfair with its View in Room app. With this handy tool, users can place virtual 3D versions of furniture they’re considering buying in their living spaces, which can help them determine if a piece would fit in a certain room or how well it would pair with other furniture in the space.
5. Blockchain technology
Blockchain works as a kind of decentralized digital database, recording transitions, which are encrypted and distributed over numerous computer networks. Often associated with cryptocurrencies, blockchain technology can also be used in ecommerce to increase transparency for customers.
As buyers are starting to more frequently question brands on everything from product origins to business practices, the use of blockchain technology is becoming more popular as a way to better inform shoppers and alleviate their concerns.
It, for instance, allows customers to view important information about products, including the origins of goods and supplier details. Blockchain can also assist with reducing payment fraud, as it can be used to create a payment system with better security. In addition, this type of technology makes it possible for shoppers to more easily track their orders and locate information about items they previously purchased.
6. Live shopping
Similar to what many of us remember seeing on shopping shows on TV back in the day, live shopping makes it possible for viewers to make purchases from the comfort of home while enjoying live video entertainment.
One of the top ecommerce trends of today, shopping via livestream is especially popular on social media networks like Facebook and Instagram, though an increasing number of platforms are embracing this innovation and are starting to offer their own live shopping features. In addition, there are also numerous platforms available designed specifically for live streaming, such as GoLive and Bambuser.
During a live shopping event, potential customers watch as the host, perhaps the business owner or an influencer collaborating with the brand, will talk about and demonstrate a product in real time. It’s also usually possible for viewers to interact with the host via a chat function and reaction buttons, features that are great for boosting audience engagement and increasing sales during the event.
To give your own shoppable livestream the most chance of success, keep in mind that entertaining your audience is important. The more engaging the event, the longer that people will watch. Even if this is the first experience members of your audience are having with your product, watching others buy it can remove any doubts they may have and convince them that they have to have your product for themselves!
7. Voice commerce
As consumer demand for “smart” technology grows, it’s not surprising that virtual assistants like Amazon Alexa and Google Home are becoming more prevalent in homes. According to Statista, there were approximately 3.25 billion digital voice assistants being used in devices worldwide in 2019, and this figure is expected to increase to 8.4 billion in 2024.
Consumers are now employing devices like voice-activated speakers, which incorporate the use of virtual assistants, to not just ask about the weather and play music but also to get product recommendations and even buy goods online. With this ecommerce innovation, people are able to complete transactions anywhere, be it at home, at the office, or in the car, just by using their voice!
The buyer’s journey in voice commerce will often begin by the consumer identifying a problem and asking a virtual assistant to propose a product that can help solve the issue. Next, the buyer may ask their voice-activated device to research different goods on the market and provide specific details to aid them in their purchasing decision. After the buyer orders the item via the device, the device may provide shipping notifications to keep the buyer updated until the order is delivered.
It’s interesting to note that similar to how SEO works on search engines like Google, online retailers can work on optimizing the information they supply on their pages to improve the chances of their products being recommended by virtual assistants when buyers are engaging in voice shopping. This entails considering people’s speech patterns and what they’re likely to ask out loud rather than what they would type in a search bar.
8. Mobile selling based on location
Consumers are more on the go than ever before. With their smartphone in hand, they can research and purchase products in a matter of minutes if not seconds, wherever they are. It only makes sense then that ecommerce businesses look for ways to use people’s growing mobile usage to their advantage.
Geo-targeting, which involves identifying a user’s location and providing content based on that location, is already frequently used by retailers with physical stores. For example, if a consumer’s close to a store, the company’s mobile app may deliver push notifications to the user’s phone to inform them of special in-store promotions occuring, encouraging them to visit that particular location.
However, geo-targeting is also employed by ecommerce sites to help boost sales on mobile devices. Say that a consumer is visiting a brick-and-mortar pet supply store. The shopper may get a notification on their phone letting them know that they can purchase a specific brand of pet food at a discounted price online.
Another way this can work is by collaborating with physical stores that sell related goods. For instance, if you have an ecommerce site that sells online courses on dog training, you might set up a partnership with brick-and-mortar pet supply stores. Whenever a shopper visits these stores and makes a purchase or signs up for their loyalty program, you could send the shopper a special offer for your dog-training courses.
9. Quick commerce
For many buyers, delivery speed is a very important factor when it comes to choosing which online stores to purchase from. No longer content to wait weeks to receive an order, shoppers often expect to at least have the option to select express shipping at checkout, allowing them to have their packages delivered within a day or two.
However, with the arrival of food delivery services such as Deliveroo and UberEats, people have become accustomed to receiving their restaurant or grocery store orders in an even speedier fashion, often in less than one hour. To meet ever-growing expectations for quick commerce, online retailers have started experimenting with different technologies and tactics to deliver products faster than ever before.
For example, in June 2022, Amazon announced that the company was set to commence trials of a new drone delivery service, Prime Air, to deliver customers’ orders with drones within an hour. Walmart already has a similar service in place, allowing people to receive their purchases in less than 30 minutes via drone for orders weighing 5 lb or less. While this type of technology is currently rather limited, we can expect it to become more developed and more prevalent in the future for ecommerce.
Another trend resulting from the ecommerce innovation of quick commerce is the option to place an order online and pick it up at a brick-and-mortar store. During checkout, the site will inform visitors of the physical stores closest to their location. Once their purchases are finalized, they’ll receive an email when their orders are ready to be picked up, often within a few hours or even minutes!
10. Chatbots for customer service
When shopping online, a consumer may find that they have a question about a particular product or service that can’t be answered after browsing the website. Even with email and phone number contact details for the company readily available, the visitor may be in a hurry and decide that inquiring via these methods is too much of a hassle and exit the website.
This is where the use of chatbots comes in handy!
Software technology that mimics human interaction, either in a written or spoken format, chatbots can take shape as website bots, apps, social media chatbots, and voice assistants. They’re used to provide site visitors with incredibly speedy responses and accurate information 24/7. Although the presence of chatbots on ecommerce sites is nothing new, chatbot technology has seriously advanced since it originally started appearing to assist online shoppers.
Modern chatbots are excellent tools for automating customer support in ecommerce, offering visitors high levels of personalization to guide them in their purchasing decisions, whether by answering questions or recommending products to suit their needs.
Ask Julie, the virtual assistant chatbot on the Amtrak website
11. Social commerce
Social commerce involves the purchasing and selling of products and services using social media. With social media usage being so prevalent with today’s buyers, it’s not shocking that a growing number of e-merchants are turning to social networks to build brand awareness, increase site traffic, and boost sales.
Part of the importance of ecommerce is that it makes it possible to have a greater number of customers than you might with a physical storefront alone, and social commerce can do wonders for expanding your reach even further. While this form of commerce has been possible for several years now, social networks are continuously developing new innovations and features to help brands sell: Shoppable posts, product pages, live shopping, “Buy” buttons, and more!
Social commerce is attractive for customers because they don’t need to leave the platform to be able to complete a purchase, but it provides retailers with a plethora of advantages as well. It allows them to target people according to their social media preferences, engage with current and potential customers alike, and take advantage of helpful sales-monitoring tools.
Furthermore, the power of social commerce doesn’t seem to be slowing down anytime soon. Insider Intelligence, citing a recent Accenture report, states that social commerce sales are expected to increase three times faster than traditional ecommerce, reaching estimated sales of $1.2 trillion worldwide in 2025. It’s clear that if your ecommerce business isn’t already harnessing the power of social commerce, now’s the perfect moment to begin!